ARUP supports all aspects of developing and/or enhancing your outreach
operations by:

• Boosting overall service levels
• Building customer loyalty
• Promoting staff retention

• Billing Service Information
• Client Services Department Development
• Laboratory Managed-Care Contracting Process
• Outreach Courier System Development
• Courier Routing Software
• Patient Service Centers
• Customer Service Training: Institute for Learning
• Test-Costing Guidelines
• Article: Anderson, Victoria, BS, MT. "Customer Service and Its Importance in the Clinical Laboratory." Laboratory Medicine 39, no. 4 (April 2008): 197–200.

Technical assessments will identify potential expansion opportunities and recommend options to achieve greater efficiencies—even with limited laboratory resources. ARUP’s technical assessments:

• Analyze current testing and methodologies
• Simplify specimen tracking
• Shorten turnaround times

ARUP’s outreach-compliance services give you access to information regarding all applicable compliance rules, statutes, and laws. These benefits:

• Provide consistent service
• Operate within all local, state, and federal laws and regulations
• Comply with a code of ethics

Multiple Fee Schedule Policy

ARUP’s direct-cost analysis:

• Increases competitive advantage
• Helps you makes informed make vs. buy decisions
• Refines labor and supply allocations